Support and contacts
Support and contacts and other useful information
Child Protection Helpline
Call 13 21 11 (NSW)
For interstate child protection reporting. The Helpline is open 24 hours a day, 7 days a week
Lifeline
Call 13 11 14 for Crisis Support
National Charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
https://www.lifeline.org.au/
Parent Line NSW
Call 1300 1300 52
Parent Line is a free telephone counselling and support service for parents and carers with children aged 0 to 18 who live in NSW. Parent Line is open 7 days a week from 9am to 9pm weekdays and 4pm to 9pm weekends.
http://www.parentline.org.au
1800RESPECT
Call 1800 737 732
Text 0458 737 732
1800RESPECT is available for free, 24 hours a day, 7 days a week. It is the national domestic, family and sexual violence counselling, information and support service.
https://1800respect.org.au/
NSW Sexual Violence Helpline
Call 1800 424 017
The NSW Sexual Violence Helpline, previously known as NSW Rape Crisis, is a free and confidential 24/7 phone service for anyone in NSW affected by sexual violence, including victims, their loved ones, professionals, and first responders.
Suicide Call Back Service
Call 1300 659 467
A free nationwide professional telephone and online counselling for anyone affected by suicide
https://www.suicidecallbackservice.org.au/
MensLine Australia
Call 1300 78 99 78
A confidential telephone counselling service for men anywhere, anytime.
https://mensline.org.au/
NSW Domestic Violence Line
Call 1800 656 463 (24 hours/7 days)
The NSW Domestic Violence Line provides counselling and referrals for women experiencing domestic violence.
Alcohol and Drug Information Service
Call 1800 250 015
This hotline provides confidential support for people struggling with addiction. You can call the Alcohol Drug Information Service (ADIS) 24 hours a day, 7 days a week.
Victims Access Line
Victims Access Line 1800 633 063
Aboriginal Contact Line 1800 019 123
The Victims Access Line provides support and information to victims of a violent crime who are looking for help on their recover journey including counselling, financial assistance for immediate needs, financial assistance for economic loss and recognition payment.
www.victimsservices.justice.nsw.gov.au
Kids Helpline
Call 1800 551 800
Australia’s only free, confidential 24/7 online and phone counselling service for young people aged 5 to 25.
https://www.kidshelpline.com.au/
Headspace
Provides tailored and holistic mental health support to 12 - 25 year olds.
https://headspace.org.au/
Raising Children
Raisingchildren.net.au offers free, reliable, up-to-date and independent information to help families grow and thrive together. Raising Children is funded by Australian Government and is reviewed by experts.
https://raisingchildren.net.au/
Link2Home
Call 1800 152 152
Link2home is the state-wide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year.
The information and referral telephone service is open 24 hours a day, 7 days a week.
Infoxchange Service Seeker
Infoxchange Service Seeker is a national directory of human services. It provides up to date information across a range of services including counselling, education and training, family, financial, health, housing, drug and alcohol, aged care, disability, multicultural, law, recreation and youth.
https://www.serviceseeker.com.au/
Ask Izzy
Lists 370,000 supports and services including housing, food, health, financial help, counselling etc.
https://askizzy.org.au/
Beyond Blue
Call 1300 22 4636
Mental health support to individuals across Australia for information and referral line.
https://www.beyondblue.org.au/
National Disability Insurance Scheme (NDIS)
Call 1800 800 110
The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. Early intervention supports can also be provided for eligible people with disability or children with developmental delay.
https://www.ndis.gov.au/
Services Australia
Services Australia deliver Centrelink social security payments and services to Australians and to eligible visa holders.
https://www.servicesaustralia.gov.au/individuals/centrelink
Last updated:
20 Feb 2025
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.